Effective Date: 20 May 2025
Company Name: ClipChopper
Website: https://clipchopper.com
Contact: [email protected] | +8801978 545857

1. 📌 General Policy

ClipChopper is a service-based agency offering video editing, content creation, and creative strategy. As such, our services are non-tangible and customized, meaning returns are not applicable. However, we do provide limited refund and satisfaction-based policies as outlined below.

2. ✅ 30-Day Satisfaction Guarantee (First-Time Clients Only)

If you’re a first-time client and are not satisfied with the service provided during the first 30 days, you may be eligible for a full refund under the following conditions:

• You notify us within 30 calendar days from your initial payment.
• You have provided necessary input and materials in a timely manner.
• Less than 50% of the agreed monthly deliverables have been approved or finalized.
• The request includes specific feedback about why expectations were not met.

🔁 If eligible, refunds will be processed within 7–10 business days to your original payment method.

3. 💸 No Refunds After Project Delivery

Due to the personalized nature of our services:

• Refunds will not be issued once a project, video, or content batch has been delivered and/or approved.
• Edits and revisions are offered to ensure satisfaction (see your plan’s revision limits).
• Requests for refunds based on creative preference (without use of included revision rounds) are not accepted.

4. ❌ Ineligible Situations for Refund

Refunds will not be granted under the following scenarios:

• Delays caused by client inaction, unresponsiveness, or late material delivery
• Change of mind after content creation has begun
• Failure to read or understand deliverables outlined in the selected plan
• Platform performance issues (e.g., content underperforms on Instagram or YouTube)
• Subscription cancellations after billing cycle has started

5. 📅 Subscription Cancellation Policy

You may cancel your subscription at any time with 7 days’ notice before the next billing cycle to avoid further charges.

• Cancellations requested after a billing cycle begins are not refundable.
• You will continue to receive services for the remainder of the paid billing cycle.

6. 📥 Refund Request Process

To request a refund, please email:
📧 [email protected] with:

• Your full name and account email
• Order or invoice number
• Reason for the request
• Attach any relevant files or proof (if applicable)

We will respond within 3 business days.

7. ⚖️ Final Decision

All refund approvals are at the sole discretion of ClipChopper management. We strive to be fair and understanding, but we also protect the time and work invested by our creative team.

Questions?

If you have any questions about this policy, feel free to contact us at:
Email: [email protected]
Phone: +8801978 545857